Revamping the WebViewer Measurement Experience

I took the lead on redesigning WebViewer’s PDF measurement tools to help clear up customer confusion and cut down on support tickets. This project was all about creating intuitive user workflows and aligning features with our competitors, all while keeping things simple and fast.

1. Project Overview

Deliverables:

• Customer surveys and user interviews
• Competitive feature analysis
• High-fidelity Figma prototypes for the updated workflows

2. Understanding the Problem

Unintuitive Workflow Causing Confusion

With Apryse SDK, you can view, edit, and create documents across various platforms using its core framework, WebViewer. However, the previous measurement tools in WebViewer faced several issues, which resulted in a spike in support requests.

The main pain points were:

• Confusing calibration workflows
• Unclear document-wide scale settings
• Lack of arc measurement features
• Poor UI design for measurement captions

These problems frustrated users trying to perform basic tasks and even turned some enterprise evaluations into deal-breakers.

3. Process

I led a research-focused process to confirm the issues and pinpoint where improvements were needed. This included:

• Conducting surveys and one-on-one interviews with existing customers for detailed feedback
• Analyzing competitors to make sure WebViewer's measurement features were up to industry standards
• Creating high-fidelity prototypes in Figma that addressed specific pain points while boosting usability
• Collaborating closely with engineering to ensure smooth implementation across platforms

This groundwork paved the way for a much more intuitive experience that placed minimal cognitive load on users while providing clear visual feedback.

4. The Solution

Simplified and Cohesive Measurement Experience

Improvements included a more straightforward workflow, the addition of arc measurement support, and redesigned measurement labels to cut down on clutter.

With over 10 new features launched and UX issues tackled, users found they could measure documents more quickly and confidently. Sales teams could showcase feature parity with competitors, and support saw a 50% decrease in measurement-related tickets after the launch.

This project really helped bolster Apryse’s standing in a competitive market by providing a smoother and smarter measurement experience that prioritized usability.

Project Snippets